Terms & Conditions
— i1malaysia

3 Account Eligibility

Registration and use of the Platform is subject to the following eligibility requirements, each of which must be satisfied at all times:

• You must be at least 21 years of age at the time of registration and must remain so throughout your use of the Platform. i1malaysia enforces a strict 21+ policy without exception.
• You must be accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited by applicable legislation.
• You must not be a resident or citizen of any Restricted Jurisdiction as determined by the Company from time to time.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You must not have previously been self-excluded from i1malaysia or had an Account closed for cause by the Company.
• You must not be registering on behalf of another individual or as an agent for any third party.
• You must not be an employee, contractor, director, officer, or associate of the Company or any of its affiliated entities, game studio partners, or technology suppliers.

4 Account Registration

Each Player is permitted to hold only one (1) Account on the Platform. Multiple accounts per individual are strictly prohibited. Where duplicate accounts are identified, the Company reserves the right to close all associated accounts, forfeit any balances held therein, and permanently ban the individual from re-registering.

4.1 Registration Information

You agree to provide accurate, complete, and truthful information at the time of registration, including your full legal name, date of birth, residential address, and valid contact details. You are obligated to keep this information current and notify the Company promptly of any changes.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. i1malaysia strongly recommends enabling two-factor authentication where available. You must not share your Account credentials with any third party. Any activity conducted through your Account is your sole responsibility, regardless of whether it was authorised by you.

If you suspect that your Account has been accessed without your authorisation, you must notify i1malaysia support immediately via live chat or email at [email protected].

5 Identity Verification (KYC)

i1malaysia is required to conduct identity verification on all player accounts as part of its obligations under its international licensing framework and anti-money laundering (AML) compliance programme. KYC verification is mandatory before any withdrawal request is approved.

5.1 Required Documents

• Proof of Identity: A valid Malaysian MyKad (National Identity Card), passport, or other government-issued photo identification document.
• Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the last three (3) months, showing your full name and residential address.
• Payment Method Verification: Evidence of ownership of the deposit payment method used (e.g., screenshot of e-wallet account screen showing your name, for Touch 'n Go eWallet, Boost, or GrabPay).
• Source of Funds: The Company may request additional documentation establishing the legitimate source of funds deposited to the Account, particularly where deposit volumes are significant.

5.2 Verification Timeframes

The Company will endeavour to complete KYC reviews within two (2) business days of receiving complete documentation. Withdrawal requests will be held pending completion of KYC verification. i1malaysia accepts no liability for delays in withdrawal processing where such delays arise from incomplete or inaccurate KYC submissions.

6 Deposits & Withdrawals

6.1 Supported Payment Methods

i1malaysia supports the following payment channels for Malaysian players: DuitNow (Bank Negara's instant transfer system), FPX (Financial Process Exchange via all participating Malaysian banks including Maybank, CIMB, Public Bank, and Hong Leong Connect), Touch 'n Go eWallet, Boost, GrabPay, standard bank transfers, and select cryptocurrency options including Bitcoin (BTC) and USDT (TRC-20).

6.2 Minimum and Maximum Transactions

• Minimum deposit: RM30 for most payment channels; RM50 for debit/credit card and cryptocurrency.
• Maximum deposit: RM30,000 per transaction for most channels; RM50,000 for DuitNow; subject to revision without prior notice.
• Minimum withdrawal: RM50.
• Maximum withdrawal: Subject to verification tier and subject to applicable daily and monthly limits published in the Cashier section of the Platform.

6.3 Processing Times

• DuitNow and e-wallet deposits: Credited within 60 seconds in the majority of cases.
• FPX bank transfer deposits: 5 to 15 minutes.
• Withdrawal requests: Processed within 24 hours of approval by the payments team, provided KYC verification is complete.

6.4 Currency

All player accounts are held in Malaysian Ringgit (MYR). No foreign currency conversion is applied to MYR transactions. Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of transaction crediting; exchange rate risk is borne by the Player.

7 Bonuses & Promotions

All bonuses and promotional offers made available by i1malaysia are subject to specific terms, which will be published alongside each individual promotion. In the event of any conflict between these general Terms and the specific terms of an individual promotion, the specific promotion terms shall prevail.

7.1 General Bonus Conditions

• Wagering Requirements: Bonus Funds are subject to a Wagering Requirement that must be satisfied before any withdrawal of bonus-derived winings. Wagering Requirements will be specified in the individual promotion terms (typically expressed as a multiplier, e.g., ×10, ×15, or ×20).
• Maximum Bet During Bonus Play: While Bonus Funds are active, the maximum permitted bet per round or per selection is typically capped at MYR 250 to MYR 500, as specified in the promotion. Exceding this limit constitutes a breach of these Terms and may result in bonus forfeiture.
• Game Contribution: Different game categories contribute at different rates toward the satisfaction of a Wagering Requirement. Slots typically contribute at 100%; table games, live casino, and sports betting typically contribute at 10% to 20%. Full contribution tables are published in each promotion's terms.
• Bonus Expiry: All Bonus Funds expire if the applicable Wagering Requirement is not completed within the promotional window (typically 7, 14, or 30 days from credit date). Upon expiry, uncleared Bonus Funds and associated winnings are forfeited.
• Maximum Cash-out: Certain bonuses carry a maximum cash-out limit on bonus-derived winnings, expressed as a multiple of the bonus amount (e.g., 5× the bonus value). This limit applies only to bonus-derived winnings and does not affect your own deposited funds.
• One Bonus Per Player: Only one active bonus may be held at a time unless otherwise specified. Players must not create additional accounts to circumvent this restriction.

7.2 Bonus Abuse

i1malaysia employs automated and manual monitoring to detect bonus abuse, including but not limited to: opening multiple accounts to claim first-deposit bonuses repeatedly; coordinated low-risk betting to clear Wagering Requirements with minimal exposure; exploitation of obvious software errors in bonus calculations. Where bonus abuse is confirmed, the Company reserves the right to forfeit the bonus and associated winnings, suspend the Account, and permanently ban the Player.

8 Betting Rules

All bets placed on the Platform are subject to the rules applicable to the specific game or event in question, as published within the Platform. General principles that apply across all products are as follows:

• All bets are final once confirmed. i1malaysia does not accept requests to void or cancel bets after they have been accepted by the system, except where the Platform has clearly displayed incorrect odds, prices, or game configurations due to a manifest error.
• In the event of a manifest error in odds, pricing, or game mechanics, i1malaysia reserves the right to void the affected bets and refund stakes to the Player's Account balance.
• Winings from RNG-based games (slots, instant games, crash games) are determined by certified random number generator outcomes and are subject to the game's published RTP statistics.
• Sports betting markets may be suspended, amended, or voided where an underlying event is cancelled, postponed, or declared void by the relevant sporting body — this applies to Liga Super Malaysia fixtures, EPL matches, and international events equally.
• The minimum and maximum stake limits for each game or market are displayed within the relevant game or betting interface.

9 Prohibited Activities

The following activities are strictly prohibited on the Platform and constitute a material breach of these Terms:

• Creating more than one Account on the Platform, whether under your own name or any alias.
• Using automated software, bots, artificial intelligence tools, or scripts to place bets or interact with the Platform.
• Coluding with other players to gain an unfair advantage, particularly in poker or live multiplayer games.
• Money laundering or using the Platform for any purpose connected to the proceeds of crime.
• Exploiting software bugs, errors, or misconfigured odds for financial gain without promptly notifying the Company.
• Chargeback fraud — initiating a chargeback with your bank or payment provider in respect of legitimate Platform transactions.
• Using another person's payment method or account credentials to fund your Account.
• Circumventing any geographic or jurisdictional restrictions by using virtual private networks (VPNs) or other anonymisation tools.

10 Intellectual Property

All content on the Platform — including but not limited to the1malaysia brand name and logo, website design and layout, game graphics, software interfaces, text, images, video streams, and data compilations — is the proprietary property of i1malaysia or its licensed content suppliers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. No content may be reproduced, distributed, modified, publicly displayed, or used to create derivative works without the prior written consent of i1malaysia.

11 Limitation of Liability

To the fullest extent permitted by applicable law, i1malaysia shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of gambling winings due to technical failures, server outages, or third-party payment processing delays;
• Loss of data or Account access resulting from Player failure to maintain secure login credentials;
• Gambling losses incurred as a result of continued play during a known period of personal financial difficulty;
• Any losses arising from the Player's use of the Platform in a jurisdiction where online gambling is restricted.

Nothing in these Terms shall exclude or limit i1malaysia's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

The Platform is provided on an "as is" and "as available" basis. i1malaysia does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

12 Responsible Gambling

i1malaysia is committed to promoting responsible gambling practices. We recognise that for a small number of individuals, gambling can become problematic, and we are obligated to take reasonable steps to mitigate harm.

12.1 Player-Controlled Tools

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via Account Settings. Limit reductions take effect immediately; increases are subject to a24-hour cooling-off period.
• Session Reminders: Players may configure session time notifications that appear at set intervals during active play.
• Cooling-Off Period: Players may activate a temporary suspension of their Account for a defined period (24 hours, 7 days, 30 days, or 90 days).
• Self-Exclusion: Players may permanently self-exclude from the Platform at any time. Self-exclusion is irreversible for a minimum period of six (6) months. Once applied, the Account will be closed and re-registration will be refused.

12.2 Support Resources

Players who believe their gambling has become problematic are encouraged to seek independent support. The following organisations provide free, confidential assistance (text-only references):

• Talian Kasih: 15999 — Malaysia's national social welfare helpline, available 24/7.
• GamCare: An international organisation providing free information, support, and counseling for problem gambling.
• Gambling Therapy: A global online service providing practical advice and emotional support to problem gamblers and their families.

For full details, visit our dedicatedResponsible Gambling page.

13 Privacy & Data Protection

The collection, use, storage, and disclosure of personal data by i1malaysia is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By registering an Account, you consent to the processing of your personal data in accordance with the Privacy Policy.

In summary, i1malaysia collects only the personal data necessary to operate your Account, process transactions, comply with KYC and AML obligations, and provide customer support. We do not sell your personal data to third-party advertisers. Detailed information on your rights regarding your personal data — including access, correction, and deletion rights — is set out in the Privacy Policy.

14 Platform Availability

i1malaysia endeavours to provide continuous Platform availability. However, the Platform may be temporarily unavailable due to scheduled maintenance, unplanned technical incidents, third-party service disruptions, or circumstances beyond the Company's reasonable control (including but not limited to acts of God, cyberattacks, and telecommunications outages).

Where maintenance is planned in advance, the Company will use reasonable efforts to notify Players via the Platform's notification system. i1malaysia accepts no liability for losses arising from Platform unavailability, provided such unavailability was not caused by the Company's negligence.

15 Account Suspension & Closure

15.1 Closure by the Player

You may request closure of your Account at any time by contacting i1malaysia support. Pending withdrawals of your real-money balance (excluding uncompleted bonus wagering) will be processed in accordance with standard withdrawal procedures. Bonus Funds that have not satisfied their applicable Wagering Requirement will be forfeited upon voluntary Account closure.

15.2 Closure by i1malaysia

The Company reserves the right to suspend, restrict, or permanently close an Account, and withold funds pending investigation, in the following circumstances:

• Suspected or confirmed breach of any provision of these Terms;
• Suspected or confirmed fraudulent activity, money laundering, or use of proceeds crime;
• Failure to complete KYC verification within a reasonable timeframe following a withdrawal request;
• Discovery that the Account holder does not meet the eligibility criteria set out in Clause 3;
• Receipt of a self-exclusion request from the Account holder;
• Regulatory, legal, or licensing obligation requiring the Company to restrict certain accounts.

16 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which i1malaysia holds its international gaming licence. Any dispute arising out of or in connection with these Terms shall first be referred to i1malaysia's customer support team for informal resolution.

If a dispute cannot be resolved informally within thirty (30) days, it may be referred to the relevant dispute resolution body designated by i1malaysia's licensing authority. Players in Malaysia should note that Malaysian courts may or may not have jurisdiction over gambling-related disputes with offshore operators; players access the Platform and enter into these Terms at their own legal risk.

17 Amendments to These Terms

i1malaysia reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to Players via a notification displayed upon login to the Platform, or via email to the registered address on file. The date of the most recent revision is displayed at the top of this document.

Continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revisions. If you do not agree to the amended Terms, you must cease using the Platform and contact support to arrange Account closure and withdrawal of your balance.

18 Contact Us

If you have any questions about these Terms and Conditions, require clarification on any provision, or wish to make a formal complaint, please contact i1malaysia through the following channels: